Frequently Asked Questions

What is ArmyBlink?

ArmyBlink is a UK based small business creating meaningful crochet clothing and accessories inspired by confidence, creativity, resilience and self-expression.

Are ArmyBlink products handmade?

Yes. Every crochet item is 100% handmade by Zoey with care. Because each piece is handmade, small differences may occur—making every item unique.

Do you offer international shipping?

Yes! ArmyBlink offers worldwide shipping, so you can order from almost anywhere in the world.

How much does shipping cost?

Shipping costs are calculated separately and shown at checkout. The price depends on your delivery country, parcel size and available delivery service.

Will I need to pay customs charges?

International orders may be subject to customs duties, import taxes or handling fees charged by the destination country. These charges are not controlled by ArmyBlink and are usually the customer’s responsibility.

How long will my order take?

We aim to prepare and dispatch orders within one week. Handmade or customised pieces may take longer, and any additional processing time will be stated on the product page or discussed with you.

International delivery times vary depending on the destination, delivery service and customs processing.

Can I request a different colour or size?

Some products can be customised by colour or measurement. Please contact us before ordering so we can confirm whether your request is possible and whether the required materials are available.

Does every order include a gift?

Yes! Every ArmyBlink order includes a secret motivational message as a little gift from us to you. Each message is designed to encourage you and remind you of your strength and worth.

Do UK orders receive BTS OREO cookies?

For a limited time, UK orders receive two complimentary BTS OREO cookies while stocks last. This offer is available for UK deliveries only.

Please check the original packaging for ingredients, allergens and expiry information before consuming.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. We cannot guarantee changes once a handmade item has entered production or an order has been dispatched.

What should I do if my order arrives damaged or incorrect?

Please contact us promptly with your order number, an explanation of the issue and clear photographs of the item and packaging. We will review the problem and help find an appropriate solution.

Do you accept returns and refunds?

Returns and refunds may be available depending on the item and situation. Please read our Returns and Refunds Policy for the complete conditions and instructions. Your statutory consumer rights are not affected.

What happens if my international order is delayed?

International deliveries can occasionally be delayed by customs, local postal services or events outside ArmyBlink’s control. If your order is taking longer than expected, please contact us and we will help you check the available delivery information.

How should I care for my handmade item?

Please follow the care instructions provided with the product or listed on its product page. Handmade crochet pieces should be treated gently to help them keep their shape and quality.

How can I contact ArmyBlink?

You can contact us through the details provided on our Contact page. Please include your order number when asking about an existing order so we can assist you more quickly.