Armyblink Return and Refund Policy

Last updated: 30 July 2026

We hope you love your Armyblink order. Since many of our products are handmade, every item may have small, unique differences.

Returns

For standard, non-personalised products, you may request a return within 14 days of receiving your order.

After your return is approved, the item must be sent back within 14 days.

To qualify for a return, the product must be:

• Unused and unworn
• Clean and undamaged
• In its original condition
• Returned with any original packaging, labels, and accessories

There is no restocking fee.

Cancellations

You may request to cancel your order within 24 hours of placing it.

Please contact Armyblink as quickly as possible through our Contact Us page and include your order number.

After 24 hours, cancellation is not guaranteed because materials may have been prepared or work may have started.

This 24-hour shop rule does not remove any cancellation rights you may have under UK consumer law. Eligible online purchases generally have a cancellation period lasting until 14 days after delivery.

Custom and Personalised Orders

Custom or personalised items cannot normally be returned or cancelled because you have changed your mind.

This includes products:

• Made using specially requested colours or materials
• Made to your measurements
• Personalised with a name or unique detail
• Created according to your individual instructions

Custom orders cannot be cancelled once production has started.

Please check all colours, measurements, spelling, and customisation details before confirming your order.

This does not affect your rights if the item is faulty, damaged, incorrect, or not as described. Personalised or custom-made goods are generally excluded from ordinary change-of-mind returns.

Handmade Variations

Because Armyblink products are handmade, small differences may occur in:

• Size or shape
• Stitching
• Colour placement
• Yarn texture
• Overall finish

Colours may also appear slightly different because of lighting, screen settings, photography, or different yarn batches.

These natural handmade differences make each product unique and are not normally considered faults.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying the return postage.

We recommend using a tracked delivery service and keeping your proof of postage. The returned parcel remains your responsibility until it reaches Armyblink.

Armyblink will cover reasonable return or replacement costs when an item is confirmed to be:

• Faulty
• Damaged on arrival
• Incorrect
• Not as described

Please contact us before paying for return postage for a faulty or incorrect item.

Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your item arrives damaged, faulty, incorrect, or not as described.

Include:

• Your full name
• Your order number
• A description of the problem
• Clear photographs of the item and packaging, where possible

Depending on the issue, we may offer:

• A repair
• A replacement
• A partial refund
• A full refund

Your statutory rights concerning faulty goods are not affected by this policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be returned to your original payment method. We aim to process refunds within 14 days of receiving the returned item or evidence that it has been sent back.

Your bank or payment provider may need additional time to place the money into your account.

Delivery Charges

For eligible cancellations, the original basic delivery charge will be refunded where required by law.

Extra charges paid for express, premium, or upgraded delivery may not be refundable.

Reduced or Refused Refunds

Where permitted by law, we may reduce a refund if the returned product:

• Has been used or worn
• Is dirty, damaged, or altered
• Is missing parts, accessories, labels, or packaging
• Has been handled more than necessary to inspect it

We may refuse a return where there is no reasonable proof that the item was purchased from Armyblink.

Exchanges

Exchanges may be available depending on stock and material availability.

Because our products are handmade, we cannot guarantee that an identical colour, pattern, or finish will be available.

Any price difference must be paid before the replacement is sent. Where the replacement costs less, the appropriate difference will be refunded.

How to Request a Return

Contact Armyblink through our website’s Contact Us page before sending anything back.

Please include your:

• Name
• Order number
• Item being returned
• Reason for the return
• Photographs, when reporting damage, faults, or an incorrect order

Do not send a return until you receive return instructions from us.

Your Legal Rights

Nothing in this policy limits or removes your rights under UK consumer law.

Eligible online customers generally have 14 days after receiving an order to notify the seller that they wish to cancel, followed by another 14 days to return it.

Armyblink
Small things matter. Every colour and every side of you belongs.