Terms of Service

Last updated: 30 July 2026

Welcome to Armyblink. These Terms of Service explain the rules that apply when you visit our website, place an order, or purchase a product from us.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before completing your purchase.

1. About Armyblink

Armyblink is a small handmade business creating crochet accessories and meaningful items designed to celebrate individuality, comfort, creativity, and self-love.

Throughout these terms, “Armyblink”, “we”, “us”, and “our” refer to Armyblink. “You” and “your” refer to the customer or website visitor.

2. Products

We make every effort to describe and display our products accurately.

As many Armyblink products are handmade:

• Small differences in shape, size, stitching, placement, or colour may occur.

• Colours may appear slightly different depending on lighting, photography, and your screen settings.

• Each handmade product may have its own small variations, making every item unique.

These natural handmade variations are not normally considered faults.

Product measurements and other important information will be included in the relevant product description wherever possible. Please read the description carefully before ordering.

3. Product Availability

All products are subject to availability.

If an item becomes unavailable after you place an order, we will contact you as soon as reasonably possible. You may be offered:

• A suitable alternative;

• A different available colour;

• The option to wait for the product to be made or restocked; or

• A refund for the unavailable item.

We reserve the right to limit product quantities, discontinue products, or refuse an order where reasonably necessary.

4. Colour and Material Requests

When a colour is not listed as available, you may contact Armyblink through our website chat or Contact Us page to request it.

We cannot guarantee that every requested colour or material will be available.

The price may change depending on:

• The requested colour;

• The type or cost of the material;

• The product size;

• The complexity of the request; and

• The additional time required to make the item.

We will explain any price difference before confirming the custom request.

A requested colour or material is not confirmed until Armyblink accepts the request and payment has been completed.

5. Personalised and Custom-Made Products

Some products may be made or altered according to your chosen measurements, colours, materials, names, designs, or other personal instructions.

You are responsible for checking that the information and measurements you provide are correct.

Once work has started on a personalised or custom-made item, changes or cancellations may not always be possible.

Personalised or custom-made products may not qualify for change-of-mind cancellation rights. However, this does not affect your legal rights where an item is faulty, damaged, incorrectly supplied, or not as described.

6. Orders

Placing an order does not automatically mean that it has been accepted.

Your order is accepted when we send you an order confirmation or begin preparing your product. A contract is then formed between you and Armyblink.

Please make sure that your:

• Name;

• Delivery address;

• Contact information;

• Product selection;

• Colour choice; and

• Measurements, where required,

are correct before submitting your order.

Contact us as soon as possible if you notice a mistake. We cannot guarantee that changes will be possible once an order has been prepared or dispatched.

7. Prices

All prices are shown in pounds sterling unless stated otherwise.

The full price, including any applicable taxes and delivery charges, will be shown during checkout before you complete your payment.

Prices may change at any time. However, changes will not normally affect an order that has already been accepted and paid for.

If an obvious pricing error occurs, we may contact you to correct the order or cancel it and provide a refund.

8. Payment

Full payment is required before an order is prepared or shipped.

Payments are processed using the payment methods displayed at checkout. Armyblink does not directly store your complete payment-card details.

Your payment may be declined or delayed by your bank or payment provider. Armyblink is not responsible for delays caused by a payment provider.

We will not dispatch an order until the required payment has been successfully received.

9. Discount Codes and Promotions

Discount codes must be entered correctly during checkout and cannot normally be added after an order has been completed.

Unless we state otherwise:

• Only one discount code may be used per order;

• Discount codes cannot be exchanged for cash;

• Discounts may have expiry dates or minimum-spend requirements;

• Some products may be excluded; and

• Delivery charges may not be included in the discount.

We may withdraw, change, or cancel a promotion where there has been an error, misuse, technical problem, or other reasonable cause.

10. Delivery Area

Armyblink currently delivers within the United Kingdom only.

Orders placed for delivery outside the United Kingdom may be cancelled and refunded.

Customers are responsible for providing a complete and accurate delivery address.

Armyblink is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. Additional postage charges may apply if an order must be resent.

11. Processing and Delivery Times

We aim to prepare and send orders as quickly as possible.

Where possible, we will try to dispatch an item within approximately one week. Most orders are expected to arrive during the same week as dispatch or the following week.

Handmade, personalised, high-demand, or material-request products may take longer. We aim to complete and deliver orders within one month unless another timescale is agreed with you.

Delivery dates are estimates rather than guarantees. Delays may occasionally happen because of:

• Postal or courier disruption;

• High order volumes;

• Material shortages;

• Severe weather;

• Public holidays; or

• Events outside our reasonable control.

We will contact you if we become aware of a significant delay.

12. Delivery Problems

Please check your tracking information and contact the delivery provider if your parcel appears delayed.

You should also contact Armyblink through our Contact Us page if:

• Your order does not arrive;

• Tracking shows delivery but you cannot locate the parcel;

• The parcel arrives damaged; or

• Part of your order is missing.

We may ask you to confirm your delivery details and provide photographs or other reasonable information so that we can investigate.

13. Cancelling an Order

For standard, non-personalised goods ordered online, you may have the legal right to cancel your order within 14 days after receiving it.

To request a cancellation, contact Armyblink through our Contact Us page and clearly provide:

• Your name;

• Your order number;

• The item you wish to cancel; and

• A statement confirming that you wish to cancel.

After notifying us, you must normally return the item within 14 days.

Cancellation rights may not apply to products made to your personal specifications or clearly personalised for you.

Your statutory rights are not affected.

14. Returns

To request a return, contact us before sending the product back.

Unless an item is faulty or we agree otherwise, returned products should be:

• Unused;

• Unworn;

• Clean;

• In their original condition; and

• Returned with any packaging or accessories supplied.

You are responsible for looking after the product while it is in your possession.

For change-of-mind returns, you may be responsible for the return postage cost. We recommend using a tracked postal service because you remain responsible for the parcel until it reaches us.

Personalised or custom-made products cannot normally be returned simply because you changed your mind.

15. Faulty, Damaged or Incorrect Items

Please contact us as soon as reasonably possible if your item:

• Arrives damaged;

• Has a manufacturing fault;

• Is not as described;

• Is not suitable for its stated purpose; or

• Is different from what you ordered.

Please provide your order number, a description of the problem, and clear photographs where reasonably possible.

We may offer an appropriate solution such as:

• A repair;

• A replacement;

• A partial refund; or

• A full refund.

The solution will depend on the circumstances and your rights under UK consumer law.

Providing photographs helps us understand and resolve the problem, but nothing in these terms removes your statutory consumer rights.

16. Refunds

Approved refunds will normally be sent to the original payment method.

Processing times may vary depending on your bank or payment provider.

Where you cancel an eligible standard order within the legal cancellation period, the refund will be handled in accordance with applicable consumer law.

We may reduce a refund if a returned product has been handled more than reasonably necessary to inspect it, where the law allows us to do so.

Original or return delivery costs may not be refundable in every situation, particularly for change-of-mind returns or upgraded delivery services.

17. Product Care and Safety

Please follow any care instructions supplied with your product.

Armyblink products should be used only for their intended purpose. Customers are responsible for checking products regularly for wear, loose stitching, damage, or other safety concerns.

Small crochet accessories, keychains, decorations, cords, buttons, beads, charms, or removable pieces may not be suitable for babies or very young children.

Unless a product description clearly states otherwise, our products are not toys and should not be given to children without appropriate adult supervision.

Stop using a product if it becomes damaged or unsafe.

18. Intellectual Property

All content appearing on the Armyblink website, including our:

• Business name;

• Logo;

• Product photographs;

• Product descriptions;

• Artwork;

• Graphics;

• Designs; and

• Original written content,

belongs to Armyblink or is used with permission.

You may not copy, reproduce, modify, sell, distribute, or use our content for commercial purposes without written permission.

Purchasing a product does not transfer ownership of any Armyblink design, photograph, logo, or other intellectual property.

19. Customer Reviews and Submitted Content

You may be able to submit reviews, photographs, comments, or other content.

You must not submit anything that is:

• False or misleading;

• Abusive, threatening, or discriminatory;

• Unlawful;

• Infringing another person’s rights;

• Spam or unauthorised advertising; or

• Harmful to the website or other customers.

You keep ownership of your original content. However, by submitting it to Armyblink, you give us permission to display and use it in connection with our website, products, and marketing, unless you ask us not to.

We may remove content that breaks these terms.

20. Third-Party Services

Our Shopify store may use third-party services for payments, delivery, website hosting, analytics, or other functions.

Those services may have their own terms and privacy policies. Armyblink is not responsible for the content or operation of independent third-party websites or services, except where the law requires otherwise.

21. Website Availability

We try to keep the Armyblink website accurate, secure, and available.

However, we cannot guarantee that the website will always be uninterrupted, error-free, or free from technical problems.

We may temporarily suspend or update parts of the website for maintenance, security, or improvement.

22. Prohibited Use

You must not use our website:

• For illegal or fraudulent purposes;

• To interfere with the website’s security or operation;

• To upload viruses or harmful code;

• To collect another person’s information without permission;

• To impersonate another person;

• To place false or fraudulent orders; or

• To copy or misuse Armyblink’s content or designs.

We may restrict or end access to the website where these terms are seriously or repeatedly broken.

23. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

Armyblink is not responsible for losses that were not reasonably foreseeable when the order was placed.

We are also not responsible for losses caused by:

• Misuse of a product;

• Failure to follow care or safety instructions;

• Normal wear and tear;

• Alterations made by the customer or another person;

• Incorrect information or measurements supplied by the customer; or

• Events outside our reasonable control.

These terms do not affect your statutory consumer rights.

24. Events Outside Our Control

Armyblink will not be responsible for a delay or failure caused by circumstances outside our reasonable control, including postal disruption, severe weather, supplier delays, transport disruption, internet outages, illness, or other unexpected events.

We will take reasonable steps to reduce disruption and contact affected customers where appropriate.

25. Privacy

Your personal information will be handled according to our Privacy Policy.

We use customer information only where necessary to process orders, provide customer service, operate the website, meet legal obligations, and carry out other activities described in our Privacy Policy.

26. Changes to These Terms

We may update these Terms of Service when our products, services, business practices, or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.

The terms applying to your purchase will normally be those in effect when your order was accepted.

27. Governing Law

These terms are governed by the laws of England and Wales.

Customers living in Scotland or Northern Ireland may also benefit from the mandatory consumer protections and court rights that apply where they live.

Nothing in these terms prevents a customer from using any legal rights or protections available to them.

28. Contact Us

For questions about these Terms of Service, an order, cancellation, return, custom request, or product problem, please contact Armyblink through our website’s Contact Us page.

Please include your name and order number when contacting us about an existing purchase.

Armyblink
Small things matter. Every colour, every side of you, belongs.