ArmyBlink Terms and Conditions

Last updated: 23 August 2026

These Terms and Conditions apply when you visit armyblink.co.uk or purchase products from ArmyBlink. By placing an order, you agree to these terms.

1. About ArmyBlink

Trading name: ArmyBlink
Business type: Sole trader
Business address: UK,London
Email: armyblinkshop@gmail.com
Website: armyblink.co.uk
Location: London, United Kingdom

In these terms, “ArmyBlink”, “we”, “us” and “our” refer to the business above. “You” and “your” refer to the website visitor or customer.

2. Our products

ArmyBlink sells handmade crochet clothing, accessories and decorative products.

We try to make product descriptions, photographs, measurements, prices and availability accurate. Colours may look slightly different because of lighting, screen settings, photography and yarn batches.

As every crochet product is handmade, small differences in stitching, measurements, shape, texture or colour placement may occur. These natural handmade variations are not normally faults.

3. Custom and personalised orders

Some products may be customised by colour, measurements, materials or design.

Customers are responsible for checking all measurements, colours, spelling and customisation details before confirming an order.

Products made to personal measurements or individual instructions cannot normally be cancelled or returned simply because the customer changes their mind where the legal exception for personalised or custom-made products applies. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

4. Prices and payment

Product prices and available payment methods are displayed on the website. Shipping charges are calculated separately and shown at checkout.

International customers may be charged currency-conversion or international-payment fees by their bank or payment provider. ArmyBlink does not control these fees.

Payment must be successfully authorised before an order is accepted.

5. Order acceptance

After placing an order, you should receive an order confirmation. This confirms that we have received your order.

We may cancel an order before dispatch if:

• A product or required material becomes unavailable;

• We cannot deliver to the supplied address;

• Payment cannot be authorised;

• We identify a clear pricing or website error;

• Customs or legal restrictions prevent delivery; or

• We reasonably suspect fraud or misuse.

If we cancel an order after payment, we will issue a refund to the original payment method.

6. Processing times

We aim to prepare and dispatch orders within approximately one week.

Custom, personalised, handmade-to-order or high-demand products may require additional time. Any different timeframe will be displayed on the product page or agreed with you.

Unless another delivery period is agreed, we aim to deliver orders within 30 days.

7. UK and international shipping

ArmyBlink delivers within the United Kingdom and offers international shipping to available destinations.

Shipping availability, costs and estimated delivery times are shown at checkout. International delivery estimates can vary because of distance, customs processing and local postal services.

We may be unable to ship certain products to some destinations because of carrier or legal restrictions.

8. Customs duties and import taxes

International orders may be subject to customs duties, import VAT, taxes or handling charges imposed by the destination country.

Unless checkout clearly states otherwise, these charges are not included in the product or shipping price and are the customer’s responsibility.

Customers should check their country’s import rules before ordering. We will declare the contents and value of international parcels accurately and cannot mark commercial orders as gifts.

9. Delivery addresses

Customers must provide a complete and accurate delivery address.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed once an order has been dispatched.

If a parcel is returned because an incorrect or incomplete address was supplied, additional postage may be required before it can be sent again.

10. Delayed, missing or damaged deliveries

Delivery dates are estimates unless we expressly agree to a guaranteed date.

Please contact us if:

• Your order has not arrived;

• Tracking has not updated for a significant period;

• Tracking shows delivery but you cannot locate the parcel;

• The parcel arrives damaged; or

• Part of your order is missing.

Include your name, order number and any helpful photographs. We will investigate and provide an appropriate solution in accordance with your consumer rights.

11. Cancelling standard orders

For eligible standard, non-personalised products bought online, you may cancel from the date of purchase until 14 days after receiving the item without giving a reason.

After notifying us, you must normally return the item within a further 14 days.

To cancel, contact us with your:

• Name;

• Order number;

• Item being cancelled; and

• Clear statement that you wish to cancel.

Custom or personalised products may be excluded from change-of-mind cancellation rights where permitted by law.

12. Returns

Contact ArmyBlink before returning an item so that we can provide return instructions.

For change-of-mind returns, products should be:

• Unused and unworn, except for reasonable inspection;

• Clean and undamaged;

• In their original condition; and

• Returned with any supplied accessories.

The customer normally pays return postage for a change-of-mind return. We recommend using tracked delivery and keeping proof of postage.

Where required by law, eligible refunds will include the basic outbound delivery charge. Extra charges for express or upgraded delivery are not normally refundable.

We may reduce a refund where the law permits if an item has been handled more than reasonably necessary to inspect it.

13. Faulty, damaged or incorrect products

Please contact us as soon as reasonably possible if a product:

• Arrives damaged;

• Has a manufacturing fault;

• Is not as described;

• Is unsuitable for its stated purpose; or

• Is different from what you ordered.

Include your order number, an explanation and clear photographs where reasonably possible.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund. ArmyBlink will cover reasonable return costs for confirmed faulty, damaged, incorrect or misdescribed products.

Nothing in these terms limits your statutory consumer rights.

14. Refunds

Approved refunds will be returned to the original payment method.

We aim to process eligible change-of-mind refunds within 14 days of receiving the returned product or acceptable evidence that it has been sent back.

Banks and payment providers may require additional time to place the money into your account.

15. Motivational-message gift

Every ArmyBlink order includes a secret motivational message at no additional charge.

The message has no cash value and cannot be exchanged separately. If it is accidentally missing, please contact us so we can provide a replacement message.

17. Product care

Customers should follow the product’s care instructions. Damage caused by incorrect washing, unsuitable storage, misuse, accidental damage or ordinary wear is not considered a manufacturing fault.

This does not affect your rights where a product was faulty when supplied.

18. Discounts and promotions

Discount codes and promotions may have separate conditions, including expiry dates, minimum spending requirements or product restrictions.

Unless stated otherwise:

• Only one discount code may be used per order;

• Discounts cannot be exchanged for cash;

• Discounts cannot be applied after an order has been placed; and

• Promotional offers may be withdrawn or changed before an order is completed.

19. Customer photographs and reviews

You keep ownership of photographs, reviews and other content you create.

ArmyBlink will request permission before reposting identifiable customer content for marketing. Granting permission is optional and does not affect your order or consumer rights.

20. Website and intellectual property

Unless otherwise stated, ArmyBlink owns or is authorised to use the website’s original text, graphics, product photographs, designs and branding.

You may not copy, reproduce, sell or commercially use ArmyBlink content without permission.

Third-party names, music artists, logos and trademarks remain the property of their respective owners. References to them do not automatically mean that ArmyBlink is officially affiliated with or endorsed by them.

21. Our responsibility

ArmyBlink does not exclude responsibility where doing so would be unlawful, including responsibility for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation; or

• Customers’ statutory consumer rights.

We are not responsible for losses that were not reasonably foreseeable when the order was made or for business losses arising from a consumer purchase.

22. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as postal disruption, customs delays, severe weather, transport problems, strikes or material shortages.

We will take reasonable steps to contact affected customers and reduce the effect of the delay.

23. Personal information

Personal information is handled according to our Privacy Policy. Payment information may also be processed by Shopify and the payment provider selected at checkout.

24. Changes to these terms

We may update these Terms and Conditions when our services, shipping destinations, promotions or legal obligations change.

The terms applying to an order are normally those published when the order was placed.

25. Governing law

These terms are governed by the laws of England and Wales.

If you live elsewhere, this does not remove any mandatory consumer protections given to you by the law of your country. You may have the right to bring proceedings in the courts where you live.

26. Contacting ArmyBlink

For questions, complaints, cancellations or returns, contact:

Email: armyblinkshop@gmail.com
Website: armyblink.co.uk
Contact page: Use the Contact Us form and include your order number when contacting us about an existing order.